Refunds and withdrawal

Who sells Pro

Pro is sold by Paddle.com Market Ltd., our reseller and merchant of record. Paddle takes the payment, issues the invoice and pays out refunds, under its buyer terms. Devinfi OOD (Девинфи ООД) provides the service.

Your 14-day right to withdraw

If you are a consumer in the EU or the UK, you can withdraw from a purchase within 14 days, without giving a reason. Pro starts as soon as you buy it, because you ask for that at checkout. If you withdraw within the 14 days, you pay only for the days you had Pro and get the rest of the price back.

This applies to every plan: monthly, yearly, the week pass and lifetime.

How to withdraw

• Use the withdrawal form. No sign-in needed; you get a confirmation with the date and time we received it.
• Or write to hello@capyfiles.com with your name and the email address you bought with.

We process withdrawals within 14 days. Paddle refunds to the payment method you used; when it shows up depends on your bank.

Cancelling a subscription

You can cancel any time on your account page in two clicks. Pro then stays on until the end of the period you’ve paid for and doesn’t renew. Cancelling after the 14 days doesn’t refund the current period, unless the law where you live says otherwise. For yearly plans we email you 7 days before each renewal.

If something doesn’t work

If Pro doesn’t work for you because of a fault on our side that we can’t fix, write to us and we’ll refund you, also after the 14 days. Your legal rights for faulty digital services always apply.

Chargebacks

If a payment is reversed through your bank or card provider, Pro ends on that account. You can buy it again at any time.