Contact and support
Last updated 29 October 2026
Write to hello@capyfiles.com. A person reads every email and replies as soon as possible.
Helps us answer faster
- Which tool you used, and what you expected to happen.
- Your browser and device, for example Chrome on Windows or Safari on iPhone.
- For anything about Pro or a payment: the email address you bought with, and the order number from your receipt.
Please don’t attach the files you processed. We never need them, and the tools never send them anywhere.
Done in a minute, without waiting for us
- Withdraw from a purchase within your withdrawal period, with a full refund.
- Cancel a subscription, or do it from your account page.
- When refunds apply: the refunds page.
Who you’re writing to
Capy Files is run by Devinfi OOD (Девинфи ООД), Burgas, Bulgaria. Company details are on the legal notice.